Saturday, 31 October 2009
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eco expo Asxx booth-caretaker
Hahaha~ It’s the first time I use my giant size notebook on a transportation vehicle. Except from the weight, I adore this computer since I got a place to rest my wrist at and the buttons are comfortable and big enough to type on.
From morning till now, I don’t feel like having a good mood at all. Though I’d have a compensation time-off by helping in the expo today, I prefer having my Saturday back since taking a time-off from your work means loads of catching up and deadlines to meet.
Sigh ~ I didn’t even get up from bed within the time frame that won’t make me late. I’d be an hour later than the opening hour of today, which means our booth could have no one taking care of during the time.
Time to take a nap
(45minutes later)
Hahaha ~ Arrived the venue, luckily my colleague was there and I managed to arrive before she left. I guess I should begin writing the book review that I promised Jen to complete but I seem to lost the academic side of me lately, so, leave it till… maybe tomorrow XDDD
Just now witnessed my colleague’s work and how she explained the services and introduced our organization, which was pretty impressive, at least I don’t know a lot of stuff that come out from her mouth.
Doesn’t matter.
After talking to one or two SME owners, I realized what they care about is “What get I get from joining your organization?” I guess, that’s where our weakness is… when comparing to those commerce chambers. Just today, the manager of membership team told me that the members are complaining of lack – attention, news update, networking chance, jack-so etc. Yea, I can tell from the look from the Director that he appreciates what we do, but the incentives can be enhanced ~
I met a young lady who’s passionate in CSR, we went from “work” to “skin care” chat, hahaha ~ and of course, lastly “aging”. It’s interesting to meet new friends as such though am obviously less enthusiastic than her. Anyhow, I got to keep the contact and send her an email as I get back to office ~ LOL XD
Oh btw, I met one PR ACCOUNT DIRECTOR when I was unarmed, dang, I didn’t even… social with her more “privately” and “PROactively”. I kept my business, professional and laid back tone (with more smile now), I mean, how come a PR Acct Director is in jeans and polo shirt, that’s INSANE. OK ~ at least I walk out of my chair and explain my organization and talk to her, plus answering a few inquiries to the best of my knowledge and understanding. She’s from… Hoffmxx, if I want to switch to an agency job, she’d be the person I direct the email to… and… FUCK. Why the card was shuffled in the pile and unable me to read her title. Fine ~ Hahaha ~ I am glad that I got an email address to receive my resume and cover letter.
Two Thailand company owners chatted with me and I feel myself getting more chatty and having pretty good English speaking ability. Not fun and exciting but working type of tone. I think there are more we have to do in order to get our organization growing, somehow, comments from random”ies” as such may give insights to new direction of a company. I like them.
Two Deloittx mangers who have joined our workshop previously came to our booth, and we chatted casually. I couldn’t believe by just, reading from the registration list a few times I remember the name of both of them (after they said they joined which workshop and which organization they’re from) – HAHAHA~ again, it shows I see professionals highly. Coincidentally, they’re working for ERS division and the three of us seemed talking like we’ve known each other for some time. Gosh, I can’t help but thinking that I can blend into such social group.
Well, then… I went to eat by shake powder and people around me are escaping from the venue (duct tape strapping, boxes piling, goods scattered, tables and charis scattered, waste paper flyer around etc) and the exhibition hall looks so depleted now.
A pretty chatty, fun, cool, comfortable day apart from the morning worries.
Have finally booked my graduation dress and will fetch it later.
NOW, LOOKING FORWARD to my “first” Halloween, I’ll dress up as a pirate ~ YEAHH!
PS. This diary is a diary, reporting what I did on a particular day, which is not normal to me.
Sunday, 25 October 2009
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lesson plan
I have set the journal profile picture as “Ten Lessons” because I do want to take away 10 survival skills or, I should say areas that I have polished during my time here. It’s a challenge to come up with the list, let alone, setting the index and rating myself.
Upon in-depth discussion with the strong property management man of my building (Muscles Ming) – the guy that usually makes me sound like an idiot XD, I am more aware of the ONE thing that am PARTICULARLY weak at – pretence. An alternative word maybe, a poker face? It’s like you can fake your signature “I am a nice girl living next door” smile even nothing funny or pleasant take place. The end of the pole is – a thick skin that enables you to remain that smile no matter what embarrassing thing happened.
The guy made an accurate and observant analysis about my “charm”. I hope I can make the concept comprehensible:
If the first impression can be divided into: First part 30% (The Look), Second part 70% (You, as a person), then my first 30% would be very weak, because my look, on the surface was not approachable or welcoming. Not until I was given the chance to speak, that people will think am… pretty friendly? (laugh~)
Perhaps I’ve never been taught or trained to look “nice”. Friend Eveee said am even more laid back in my secondary school years. The exact description she used was, “despise”. I appeared to an on-going complainant with a long face MOST of the time. (smirk ~) Good observation. I agree, to a full extent since I tend to believe the whole world sins against me. Despite undergone some perceptive transformation, becoming more positive and enjoying life better, I cannot put on a smile unless am in a good mood genuinely (shoulders up and head shaking~).
THE FIRST LESSON: SMILE
(I don’t mean being all fake, but a smiling face that improves social life and wins first impression.)
Hahaha ~ Sorry for so much bxx-shiting, but a story needs a background e and climax, right? Mr Muscle (blushed – due to his muscles~) gave me another self-improving clue in a conversation lately. One of my talent is learning and progressing in tasks or job duties that others may see as trivial, unimportant or even, autistic (chest up – I was praised because of this during my last intern~).
I’ve identified “creating new customer experience” as a spirit that keeps me moving. The attitude previously was “no fancy service from the serf”. So far, I have put what I’ve learnt at AXA into practice: smile while chatting on the phone, show concern to customers, response to emails promptly etc. Ummm ~ and I’m pretty generous and kind to my biggest event services user (slight embarrassed~) while pulling in enough income. It appears I’ve been doing well.
I was out on Wednesday morning to assist in an event and my client has already started using the venue when I returned. Mr Muscles n colleagues gave me a heads up and told me the client was not happy about the echoing sound from the mic resulted from the high-tech v-cam they use and suggested me to immediately go in and pamper them.
He said, “Larr… You’ve a strength you haven’t extended enough: greet people, give your name cards and talk to them when they come. Show that you care. Then check whether they’re happy about the arrangement when their event starts. You should do it even if it’s a small client, god knows you’d bump into them while working in an agency, eh? Nevertheless, don’t choose client a.”
Yes, I mean… How could I forget what my uncle always says,
“Every client deserves customer service. I used to have lots of [dup sak jai] clients (jargon – few hundreds a month policy) while I was young, I treat them well despite so, and see where I’m now.”
Follow up: The client seems to receive my message and said that things were great apart from the v-cam and that they’d notify us b4hand for better arrangement next time since they’re thinking of re-using our venue (convenient, size, pricing, appearance etc.) I guess, yea, those guys always give me useful advice. I appreciate the fact that they’re willing to tell me better practice in handling the venue and share their experience working in other buildings previously.
THE SECOND LESSON: PROACTIVENESS TO ALL
(No matter it’s a big or small client, I’ve the responsibility to care, of course, I can care more or less subject to the $$$ they pay, but there should be no cases of “I don’t bother”)
I have more to update but… hahaha ~ It’d go up to 1000 words if I continue… maybe next time.
Wednesday, 14 October 2009
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a self discovery journey (finally) begins
I’m thinking of writing journals for a long time…
about my days as a… working class? Yet, am really puzzled about when and where the entries should begin and the writing style to present them. A lot has been happening around me and I seemed to have gained something from the new experience and exposure already. Of course, there are some that I embrace and some that I, hate to say, would like to mock at.
Some babes might have listened to my moans. Try picture someone striding along the edge of a pier, holding an empty bottle of beer, slur his words on and on… (That’s ME on the phone) It’d be easy to migrate the scene here… but repetition is not my style and constant groaning will only turn people away XD
It is far more complex than whether or not “I like” or “I do not like” what I have been doing so far. I finally came to the realization that a person can be fond of and loathing the different branches of duties that extend from the same job title. In my case, that’s “Communications and Marketing Assistant” followed by a list of a.k.a.(s):Total Event Manager, Venue Manager, PR Junior Representative, Catering Officer, In-house Junior Graphic Designer, Photographer, General Administrative Assistant, Hourly Cleaning Service, Part-time IT Solutions Assistant and Warehouse Manager, that’s all for now. Hopefully, that’s where the list would stop XD
Friends should know which are the areas that I’m making fun of, for those whom I have yet to update, the following descriptions may give you a picture on my work (let me run them through in a resume format where every line starts with an action verb).
Event Manager: Write flyer content; Design graphics of flyer; Promote event by mass e-mailing and print outs; Coordinate venue setting with property management; Test on-site equipment; Take registration call; Sent event materials out; Handle complaints (luckily, not common)
Venue Manager: Introduce venue features to clients; Draft agreement; Discuss event needs with clients; Arrange catering for client (if needed); Seal event services deals (money money money ~)
PR Junior Rep: Discuss media partnership details; Reply to 3rd party event support; Handle press interview invites; Review interview questions; Prepare answers towards them
Catering Officer: Boil water (onsite); Refill empty glass water jar; Purchase finger food and refreshment; Carry water jar from office to venue; Arrange position of food, water cup, dishes etc
Junior Designer: Design event flyer (a word doc banner) and occasionally, web banner
Photographer: On-site event photography; Carry equipment out office (if needed); Set up v-cam and photo camera (on heels n formal wear)
General Admin Asst: Cut name badges; Print posters; Create signages; Sharpen pencil; Mail Invoice; Stick stamps
Cleaning Service: Clear and Clean tables; Wipe desk
Part-time IT Solutions: Move around work station; Install software (helping colleagues as well); Plug and unplug cables
Warehouse Manager: Unfold heavy cart and return it; Push 10lbs stock on event day; Conduct stock count on materials; Move paper boxes of drinks and biscuits
My gut tells me that I will get off from a station that I find suitable sooner or later. For this beginning entry, I want to remind myself on issues to be touched upon later (of course, give friends who’ve interest to follow my story a glimpse of the shit they’ll be expecting)… Haha ~ put it in a professional manner – a prologue.
Saturday, 10 January 2009
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Scribble Time
Didn't even bother for a note during New Year.
Hahaha ~ Can I say I am too occupied in a life full of indulgence?
Drama, Game, Cartoon....etc nothing serious in it.
During the sem-break, I merely read anything productive or written a single line.
Before starting the real thing,
I am bombarding myself with another Houston song -- All At Once. Can't help by repeating it.
sigh ~~~
Some who read this might have a grudge against the following, I know it:
1. I want the day of congregation come as soon as possible.
2. I want to see the end of my days @ this place immediately.
3. I feel bad about lying so much in praising City to earn my classwork grades
4. In addition to 3, the final result of that course was a major disappointment despite
I worked my ass off for every piece of "white lie" in it.
5. Social Illusory
6. Hahaa ~ to a person who love exams more than assng, its more than frustration
to discover that I would have a better score if cowards in class didn't vote to decrease
the weighting of the exams. (No offense, I just prefer exams than homeworks. I see
exams as obligations of students and it should be important as courseworks.)
These days I started to figure: What makes up my memory here? as I wandered on the street alone while going to gatherings. I started to understand and am able to empathize my best buddy's experience with Fake-Mic. Yes, it's horrific to wake up one day and discovered that every chats, smiles, laughters can be so untrue. All of a sudden, you realized that the puzzle that constitute to a major part of a stage in your life has been misplaced or didn't even exist in the way you've once believed it to be.
Just as my mind being baffled by all the bombs surrounded me.......
I tried to.
USE MY HEAD.
There must be something that I'll gotta dig out and talk about even years after.
A song played in my MP3, 最後一次.
AND, YES, THERE IS.
That is a GREAT SONG to me. A song that brought me to a theatre stage that I wanted to sing on since..... I joined the first sing con in my secondary school year. Hahaha ~ Thy might seem taking the contests as an interest or "a sharing", my ultimate wish out of them is the same -- To sing on a stage, a real one that is not temporarily built by metal supports and wooden platform.
Love You Darling
(You know who you are laha ~).
For making the dream come to realization. Special is, we get there by my fav song :)
Also, the scene where you push me on stage while I was in sore throat for another contest.
Plus, the way you look at me after my unflattering rehearsal for the duet is encraved in my brain.
Darn Hilarious.
Thanks YK Agency for making the Internship I have done possible.
Don't get me wrong, I am not here to boast about how great, fruitful and life-changing it was.
Hahaha ~ To me, the most precious thing lies in the PEOPLE I met in there.
Cute & Lovely Ms.C, Young Gentleman and a Dish of Salad. (Hehehee ~)
You guys gave me Support of Different Kinds.
Like AXA Intern.
Let me see........ what's more.... ermm.... seems that I have forgotten what's in my mind.
Heheheee ~ perhaps I'll stop here for the time being and drop something here when things pop up.
All the Best,
Buddies.
PS.
Happy B-Day to Ma El, Bel.
Girl, ya lucky that I wrote this note on ya b-day.... HAHAHaa~
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